Terms & Conditions of Service
Payment for all appointments are taken at point of booking.
Cancellations and rescheduling of appointments are permitted up to 48 hours prior to the appointment, excluding weekends and bank holidays.
If an appointment is cancelled within the required time frame, a full refund is provided to the payment card less a £25 administrative charge. The time it takes for the funds to appear back in your account will vary according to your bank’s processing times.
In order to provide consistency for all clients, where the required notice is not provided for a cancellation or rescheduling of an appointment, no refund will be provided irrespective of reason.
If a client does not attend an appointment, no refund will be provided for the cost of the appointment.
Due to our tight schedule of appointments and in the interests of not running late for our other clients, if a client attends greater than 5 minutes late for an appointment, we reserve the right to cancel that appointment and no refund will be provided in that instance, irrespective of the reason for lateness.
We recommend that those clients who are travelling to the clinic for a face to face appointment factor in extra travel time and aim to arrive 10 minutes in advance of their scheduled appointment time.
We are only able to see patients who are in the United Kingdom at the time of their appointment. If it comes to light that this is not the case during the consultation, the clinician will be required to stop the consultation with no available refund for the cost of the appointment.
All patients who are new to the clinic require a first consultation, even if it is the case that they have previously had clinical contact with one of our clinicians before in another setting.
If greater than 12 months has lapsed since your last appointment with us and you wish to book again, please note that you will be required to book a first consultation, rather than a follow up appointment in order to allow for sufficient time for what is likely to be a more lengthy review.
Our staff work incredibly hard to provide the highest level of care for our clients, fostering a relationship of mutual respect. We will not tolerate aggressive or abusive behaviour of any sort towards our staff and we reserve the right to terminate a client consultation or interaction in this rare instance.
We hope that you will feel entirely satisfied with your experience with us but if this is ever not the case and you wish to formalise a complaint, please email contact@thewomenshealthgp.co.uk and we will guide you through our complaints procedure with a willingness to listen and provide resolution wherever possible.
We offer the option of a trained chaperone to be present for examination where desired. Should you require a chaperone, please email contact@thewomenshealthgp.co.uk stating your name and booking reference number at least 48 working hours prior to your appointment so that this may be pre-empted. If this has not been done and you require a chaperone on the day, we reserve the right to reschedule the appointment if necessary and this may occur an additional charge.
All of the content contained within our website (www.thewomenshealthgp.co.uk) is, unless explicitly stated otherwise, the intellectual property of The Women’s Health GP. Wholesale reproduction or partial modification of our content is not permitted under any circumstances.
We go to great lengths to try and ensure wherever possible the contemporaneous accuracy of our educational materials. The information contained within our website, however, is not designed as a substitute for personalised medical advice. We cannot, therefore, be held responsible for any loss or harm that results from the use of our materials.
Information correct as of August 2024